Privacy Policy

MENSHO TOKYO Australia
Effective date: 14 September 2026

MENSHO TOKYO Australia (“MENSHO”, “we”, “our” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, dine with us, contact us or interact with our restaurants, communications and digital services.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

1. Personal Information We May Collect

The personal information we collect depends on how you interact with us and may include:

Contact information

Your name
Email address
Telephone number
Social media username or profile information
Details included in an enquiry or feedback submission

Restaurant and customer-service information

Group dining or event enquiry details
Order and transaction information
Purchase history and payment confirmation
Feedback, reviews and correspondence
Information needed to investigate or respond to a complaint

DIETARY & ALLERGY INFORMATION

If you choose to tell us about an allergy, intolerance or dietary requirement, we may collect information that could be considered sensitive or health information.

We use this information only to understand your request, assist with your dining experience and support food-safety processes. We do not use dietary or allergy information for marketing.

Our kitchens handle multiple ingredients, and providing this information does not guarantee that a dish will be free from allergens or cross-contact. Please speak directly with our restaurant team before ordering.

See Our FAQs

WEBSITE & TECHINCAL INFORMATION

When you use our website, we may collect:

IP address
Browser and device information
Pages visited and actions taken
Approximate location derived from an IP address
Referral sources
Cookie identifiers
Website, advertising and campaign interaction data

MARKETING PREFERENCES

We may collect information about:

Newsletter subscriptions
Promotional preferences
Responses to campaigns
Email opens and link interactions
Requests to unsubscribe

We aim to collect only the personal information reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information when you:

Contact us through our website, email, telephone or social media
Submit feedback or make a complaint
Subscribe to news, offers or restaurant updates
Enter a promotion, competition or event
Make a group dining, media or function enquiry
Place an order through an available ordering service
Make a payment
Visit or interact with our website
Respond to an advertisement or marketing campaign
Visit one of our restaurants

We may also receive information from third parties you choose to use, such as ordering, payment, delivery, social media or communication platforms.

Where lawful and practical, you may interact with us anonymously or by using a pseudonym. However, we may need your correct details to respond to an enquiry, resolve a complaint, fulfil an order or provide a requested service.

3. Why We Collect & Use Personal Information

We may collect, hold and use personal information to:

Respond to questions, feedback and complaints
Manage group dining, event or business enquiries
Process and fulfil orders and payments
Provide customer service
Communicate important service or restaurant information
Manage promotions, competitions and events
Send marketing communications where permitted
Understand how people use our website
Improve our menus, restaurants, website and customer experience
Measure advertising and campaign performance
Protect our customers, staff, systems and business
Detect or prevent fraud, misuse or security incidents
Comply with legal and regulatory obligations

We will generally use personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent or as otherwise permitted or required by law.

4. Online Orders & Payments

Orders and payments (if any) may be processed by third-party ordering, delivery or payment providers.

These providers may collect information directly from you under their own privacy policies and terms. MENSHO may receive the information required to prepare an order, provide customer service, confirm payment or maintain transaction records.

We do not store complete payment-card details on our own website servers. Payment providers are responsible for processing and protecting payment information within their systems.

5. Third-party Platforms & Links

Our website may link to third-party services, including:

Online ordering and delivery providers
Payment processors
Social media platforms
Maps and location services
Email and messaging services
Review platforms
Other external websites

These organisations operate independently and may collect personal information directly from you. Their privacy policies govern the information they collect and control.

MENSHO is not responsible for the privacy practices or content of third-party websites and platforms.

6. Cookies, Analytics & Advertising Technologies

Our website may use cookies, pixels and similar technologies to:

Enable website functionality
Remember preferences
Understand website traffic and visitor behaviour
Diagnose technical issues
Measure advertising effectiveness
Improve our website and communications
Deliver or measure relevant advertising

These technologies may collect device, browsing and campaign interaction information. Some third-party providers may combine this information with information collected through other websites or services.

Where required, we will seek consent before activating non-essential technologies. You can also control or remove cookies through your browser settings, although some website functions may then operate differently.

We periodically review the technologies used on our website and aim to limit their collection to information reasonably necessary for their stated purposes.

7. Marketing Communications

If you subscribe to MENSHO communications, we may send you information about:

New dishes and menus
Restaurant news
Events and openings
Special offers
MENSHO stories and Journals

We send electronic marketing where we have your consent or are otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us. We may retain a limited suppression record so that we can respect your request not to receive further marketing.

Unsubscribing from marketing will not prevent us from sending essential service-related communications.

8. Photographs & Videos

Photographs or video may occasionally be taken at restaurant events, launches or promotional activities.

Where filming or photography is planned, we will take reasonable steps to notify attendees. We will seek additional permission where appropriate, particularly when an individual is the main subject of an image or recording.

You may speak with our team if you do not wish to be photographed or filmed.

9. Disclosure of Personal Information

We may disclose personal information to organisations that help us operate our restaurants and digital services, including:

Website hosting and technology providers
Ordering, delivery and payment providers
Email, messaging and customer-management platforms
Marketing, advertising and analytics providers
IT, cybersecurity and data-storage providers
Professional advisers, including lawyers and accountants
Insurers and fraud-prevention providers
Government, courts, law-enforcement or regulatory authorities where required or authorised by law
Related entities involved in operating or supporting MENSHO TOKYO Australia

We do not sell personal information.

We require service providers to use information only for authorised purposes and to protect it appropriately, subject to their contractual and legal obligations.

10. Overseas Handling of Information

Some of our technology, analytics, communications, advertising and cloud-service providers may store or process information outside Australia.

Before disclosing personal information to an overseas recipient, we take reasonable steps required under Australian privacy law to protect that information. However, the privacy and data-protection laws applying overseas may differ from Australian law.

A current list of relevant overseas locations may be requested using the contact details below.

11. Security & Data Retention

We take reasonable technical and organisational steps to protect personal information from:

Misuse or interference
Loss
Unauthorised access
Unauthorised modification or disclosure

These steps may include access controls, secure service providers, staff procedures, system monitoring and appropriate security measures.

No website or electronic transmission is completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.

We retain personal information only for as long as reasonably required for our business, legal, accounting, food-safety or dispute-resolution purposes. When information is no longer required, we take reasonable steps to destroy it securely or de-identify it, unless the law requires it to be retained.

12. Data Breaches

If a data breach occurs, we will assess and respond to it in accordance with our legal obligations.

Where a breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

13. Accessing or Correcting Your Information

You may ask us to:

Confirm whether we hold personal information about you
Provide access to the personal information we hold
Correct information that is inaccurate, incomplete, out of date, irrelevant or misleading

We may need to verify your identity before responding.

In some circumstances, Australian law permits us to refuse access or correction. If this occurs, we will explain the reason where required and tell you how you can make a complaint.

We will respond within a reasonable period and will not normally charge for making a request. A reasonable fee may apply if significant work is required to provide access, where permitted by law.

14. Privacy Complaints

If you believe we have mishandled your personal information, please contact us (hyperlink to contact page) using the details below.

Please include enough information for us to understand and investigate your concern. We aim to acknowledge privacy complaints promptly and provide a response within a reasonable period, ordinarily within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Telephone: 1300 363 992

15. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, technology or legal obligations change.

The current version will be published on our website with its effective date. Material changes may also be communicated through the website or another appropriate channel.

16. Contact Us

For privacy questions, access or correction requests, or complaints, please contact:

MENSHO TOKYO Australia

This policy covers the following and future locations:

MENSHO TOKYO Sydney CBD
Shop 2, Temperance Lane
Sydney NSW 2000

MENSHO TOKYO Victoria Cross
Shop T20, 155 Miller Street
North Sydney NSW 2060